WHOLESALE TERMS & CONDITIONS
Thank you so much for your interest in carrying Payne & Comfort in your shop!
Minimum opening order: $100
Minimum reorder: $50
Payment: Payment is due before shipping can take place. We accept credit cards and Paypal.
Shipping: All items are shipped via USPS Priority Mail from South Windsor, CT. Once shipped, orders typically arrive within 1-3 business days. You will be provided with a tracking number. PLEASE NOTE ALL ITEMS ARE MADE TO ORDER AND REQUIRE 1-2 WEEKS* OF PRODUCTION TIME BEFORE SHIPPING. *Current production times are posted on the Wholesale page and may be longer during the holiday season.
If materials for an item in your order are out of stock, you will be notified prior to shipping. You may cancel out-of-stock items for a refund, otherwise they will be shipped when available.
Restrictions: Retailer agrees not to advertise Payne & Comfort products at less than MSRP. All P&C branding and instruction tags must remain attached to products. Products may not be resold on third-party websites and may only be sold in retailer’s physical store or online shop.
Exclusivity: Payne & Comfort will provide zip code protection to all accounts with an annual order total of $500 or more. Accounts that have not placed an order in over one year will no longer qualify for zip code protection. If you have any concerns about exclusivity, please email prior to placing your order.
Photography: By placing an order, you agree to allow Payne & Comfort to advertise that P&C products are available in your shop. You may repost any social media or website images from P&C to your own shop pages or website. Have a special photo request? Email and we’ll do our best to accommodate!
Cancellations: Orders may be canceled or revised within 48 hours of the time they are placed. After that, production has likely begun. If you still wish to cancel your order after 48 hours, you will be refunded less a 20% restocking fee. Should you wish to cancel your order after shipment, all items must be shipped back at your expense in original condition and packaging within 3 business days. Tracking number required. Upon delivery of the return, you will be refunded less the 20% restocking fee. Shipping costs cannot be refunded. After 3 business days from the time of delivery, your order is no longer eligible for a cancellation.
Return Policy: With the exception of damaged items, Payne & Comfort does not accept returns on wholesale purchases. Should any of your items arrive damaged, please email photos to within 14 days of delivery. You will be refunded in the original form of payment the wholesale cost of any damaged items.
Defects: In the instance of a manufacturer’s defect after customer purchase, P&C will provide a refund of the wholesale cost or a replacement product shipped to the store WITHIN 90 DAYS of purchase. After 90 days of use, P&C can no longer offer a refund or replacement. P&C requires a photo of the damage, and a customer receipt showing purchase within the last 90 days. Please email to submit a defect.
*Please note stains are not considered a manufacturer’s defect and will not be credited or replaced.
Thank you for supporting handmade, small business!